Enroll in Budget Detailed Process Model Description

This section provides a detailed description of the “Enroll in Budget” business process, including:

w	1.0 Search for Customer

w	1.1 Review Customer/Account Eligibility for Budget

w	1.2 Manage Customer Contacts

w	1.3 Request Recommended Budget Calculation

w	1.4 Calculate Recommended Budget Amounts

w	1.5 Change Amount for Service Agreements

w	1.6 Provide Additional Budget Information

w	1.7 Update Account Budget Information and SAs Recurring Charge Amount

1.0 Search for Customer

Reference: See Enroll in Budget Process Model - Page 1 for the business process diagram associated with this activity.

Actor/Role: CSR

Description: Upon receipt of request or inquiry for budget, the CSR or Authorized User locates the customer in CC&B using Control Central Search.